Shipping:

Addresses: WE need a real address as most of our products are shipped Federal Express,  UPS, or motor freight.

For furniture deliveries via motor freight, delivery must have access to semi-tractor trailers for unloading. You will be contacted when the delivery date comes, so be ready. Truck drivers do not move the furniture into your home, so please make sure you have help once the furniture is unloaded from the truck. We must have a real address and phone number to contact you for this delivery schedule and you must be available to receive the furniture where semi trucks can deliver.

We offer FREE SHIPPING to you on all our products as a bonus.

Returns:

For Quilts, Rugs, Boats, and Stoneware: Inspect the items carefully when you receive them. Sales on all products outside of shipping damage, wrong shipment, and defective/broken items are final. Replacements can only be made if damaged from delivery, defective product, wrong shipment or missing from shipment. We guarentee workmanship for replacement if necessary. Please contact us with information on invoice, why you have to return the shipment, and tracking number immediately, within 40 hours of receipt for a Return Authorization Number before returning. We need your phone number for quicker service. We will not charge for shipping your replacement items for wrong items shipped, defective, or damaged items. Make sure the item returned is prepaid, insured and packed properly with all original parts and components. Call us (218) 246-2346 for information as the item returned needs the correct address, as most of our items are shipped directly from the manufacturer or supplier. The afore mentioned items with authorization number must be received within 12 days of receipt for replacement. There are some factory warranties on our products which come with your shippment that also protect your products for a longer time, but you must contact the manufacturer.

Please note that payment refunds occur only when replacesment merchandise is not available.

Rustic Cedar Log Furniture offers a 5 year limited warranty.Within 5 years after purchase, any section of wood breaks or looses structual integrity, Rustic Cedar will replace the section. The damaged section would have to be returned. Also with Motor Freight: Items being delivered by motor freight (large items) must be inspected for damage prior to signing the freight bill. If the driver will not wait for you to inspect the shipment please write on the freight bill: "driver will not wait to inspect for damage." Failure to do so may prohibit us from being able to replace the damaged pieces at no charge to you. Please contact us (218)246-2346 or Rustic Cedar Log Furniture if you have a problem.